Due to the returned flooding conditions in KZN multiple services in the affected areas are being observed as down. Our upstream providers are aware of the situation as the damages have caused multiple fibre breaks and physical damage to microwave equipment and towers. In the areas that our providers are able to safely access, they do have teams on route to start service restoration. However, certain areas are deemed unsafe where ground erosion is being observed. Our upstream providers will be attending to all faults as soon as they can and as soon as the areas are safe. Along with the above services two of our Echo Core NLD services have also been affected by flood damage in the KZN area, our NetOps team are actively monitoring and routing traffic over alternative paths to ensure minimal disruption, until our upstream provider deems it safe to conduct repairs.
Maintenance Type: Standard
Maintenance Description: Frogfoot needs to upgrade the firmware their bridges at Teraco which will enable additional features needed to allow building new tunnels to work around a underlying vendor issue
Impact Description: Intermittent connectivity during maintenance window
Services: Echo ECN Frogfoot
Engineers will be performing internal network maintenance at our Johannesburg Data Center where some physical links will be migrated to new cables.
Impact : Some services will be down during some parts of the maintenance, but all redundant services will continue to function.
Risk : Low
Downtime : 10 -30 minutes (intermittent)
Services: Teraco Isando Data Centre
05-23-2022 12:54:03 SAST
ECN are currently experiencing issues with inbound from Vodacom Mobile. This is affecting only ECN 01X ranges.
All ported numbers are working correctly.
This issue has been escalated to the senior team in Vodacom, no ETAR has been confirmed as yet.
05-20-2022 15:30:43 SAST
Change Request Title: Frog Foot Outage JHB
Indcident Type: Outage
Incident Description: AFFECTED SERVICES: Frog Foot Services
GRADE OF SERVICE IMPACT: Intermittent to no connectivity
SERVICE IMPACT: High
CAUSE OF EVENT: Being investigated by upstream provider
CURRENT STATUS: Upstream engineers are investigating
ATTENDING: Upstream Core engineers
05-17-2022 13:52:35 SAST
Comsol management is aware of the network instability being experienced in multiple areas in Gauteng.
A P1 incident has been logged with the relevant back haul upstream provider and immense pressure is being applied to them to ensure immediate restoration of optimum service.
05-16-2022 08:28:15 SAST
We are currently experiencing one way voice traffic on the CellC Network.
Technicians are currently invetigating and feedback will follow.
05-11-2022 12:57:20 SAST
Comsol is aware of network instalbility affecting the KZN region.
It is suspected to be a failure between New Germany and Pietermaritzburg.
Technicians are currneltyin working on the problem and updates will follow as they are received.