Maintenance Description:

Due to the returned flooding conditions in KZN multiple services in the affected areas are being observed as down. Our upstream providers are aware of the situation as the damages have caused multiple fibre breaks and physical damage to microwave equipment and towers. In the areas that our providers are able to safely access, they do have teams on route to start service restoration. However, certain areas are deemed unsafe where ground erosion is being observed. Our upstream providers will be attending to all faults as soon as they can and as soon as the areas are safe. Along with the above services two of our Echo Core NLD services have also been affected by flood damage in the KZN area, our NetOps team are actively monitoring and routing traffic over alternative paths to ensure minimal disruption, until our upstream provider deems it safe to conduct repairs.

Services: Echo

Maintenance Type: Standard



Maintenance Description: Frogfoot needs to upgrade the firmware their bridges at Teraco which will enable additional features needed to allow building new tunnels to work around a underlying vendor issue



Impact Description: Intermittent connectivity during maintenance window

Services: Echo ECN Frogfoot

Engineers will be performing internal network maintenance at our Johannesburg Data Center where some physical links will be migrated to new cables.



Impact : Some services will be down during some parts of the maintenance, but all redundant services will continue to function.



Risk : Low

Downtime : 10 -30 minutes (intermittent)

Services: Teraco Isando Data Centre