Upgrade Details



Scheduled Date 5th March 2026

Time 20h00 to 22h00

Expected Downtime 15 Minutes



Important Notes



• Impact: During the maintenance window, the platform will be temporarily unavailable. Please plan accordingly to minimize impact.

• Server Reboot: The server will be rebooted after the version upgrade to apply the changes.



Post Upgrade Completion – Required Actions



• Platform Testing: Client together with the Yaxxa Team must test regular platform activities from the client side.

• Cache Clearing: All users must clear cookies and cache before logging into the new version and perform a hard refresh after login using one of the methods below:



1. Hold down Ctrl and click the Reload button.

2. Hold down Ctrl and click F5.

3. Hold down Ctrl + Shift and click R.



We strongly recommend planning ahead for this downtime and informing all relevant stakeholders of the expected impact. Please refer to the Version Information below for full details.

Version Information



CRM Enhancements



• Added configuration option to set CRM fields as Read-Only.

• Converted multi-select input text fields to multi-select checkbox selections.

• Applied to all relevant portals.



Custom Report Scheduler



• Introduced new 'Include Today' switch.

• Allows users to include or exclude current-day data in scheduled reports.



Version V4.1.3.4.0



Call Module



Region Time Group Enhancement



• Introduced Region & Prefix-based dialing logic.

• Supports dynamic routing based on Prefix matching and Region code matching.

• Fully integrated with Time Conditions, Week-Off, and Holiday settings.



Duplicate Number Validation (Job Lists)



• Added configuration toggle to allow or restrict duplicate numbers across Job lists.

• Validation applied during Job creation and import.

• Configurable at system or tenant level.



Real-Time Agent Configuration



• Agent skills, queues, campaigns, and delay settings can be modified during active sessions.

• No logout or session reset required.

• Changes apply immediately.



Live Session Management



• Tenant Admin, Supervisor, and TL roles can modify active Campaign and Queue assignments from the Agent Dashboard.



DNC List Enhancement



• Single DNC list can now be mapped to multiple Jobs.

• Channel-based binary mapping:

4. 1 = Call

5. 2 = SMS

6. 3 = WhatsApp

• Improved centralized compliance control.



Reports & API



CDR Route Type Column



• Added new route_type column in CDR.

• Now visible in CDR reports.

• Values:

7. 0 = Time Condition

8. 1 = Week Off

9. 2 = Holiday

10. 3 = Default

11. 5 = Repeated Call



Disposition Description in API



• API notifications now include Disposition Description alongside ID and Name.



Email



Template Enhancements



• Added dynamic Email Subject Tag support.

• Introduced new tag: agentfirstname.



Dashboards & Reporting



Job Call Status Update



• Introduced new status: Dropped (for job-related dropped calls).

• Historical records migrated where job_id > 0 and call_status = Abandoned.

• Reports updated to show Abandoned and Dropped separately.

• Filters updated accordingly.



Advanced Dashboard Filters



• Enhanced filtering options for Agent, Campaign, and Queue dashboards.



User Management



Role-Based Access for Job Tabs



• Implemented role-based visibility and control for individual Job tabs.

• Improved operational security and permission management.



Platform Reports



Audit Log Enhancement



• Audit logs now accurately display the actual user who performed updates. Improved accountability and compliance tracking.



SMS & WhatsApp



Job List Query & Dialing Update



• Fixed single query filter issue.

• Enabled multiple query filters within a Job List.

• Removed horizontal dialing.

• Improved sequential message processing.



Prior Updates Included in This Release Cycle



V4.1.3.3.8



• Fixed Chat List component issue after AI Agent.

• Outgoing Rule group fixes.

• AfroMessage integration for outbound SMS.

• Fixed issue when modifying disabled QF settings.



V4.1.3.3.7



• Custom report filters available during scheduling.

• Stream download functionality for CSV exports.



V4.1.3.3.6



• Mail banner color configuration in theme settings.

• Fixed SLA Abandoned calculation in Queue Summary report.



V4.1.3.3.5



• UI fixes for CDR and ticket detail reports.

• Default mail banner color aligned with primary theme.



V4.1.3.3.4



• Yaxxa Chat Bot with OpenAI integration.

• Collapsible sections in Monitor Dashboard.

• Lead ID display in live monitoring.

• Improved QA Form and Ticketing comment fields.

Services: Call Centre - Omni